Customer Service & Returns Policy
How to end the contract with us
Tell us you want to end the Contract. To end the Contract with us, please let us know by doing one of the following:
Email. email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
Online. Complete this form.
Returning products after ending the Contract. If you end the Contract for any reason after products have been delivered, you must return them to us using a proof of delivery service. Please email us at firstname.lastname@example.org a return label which should be printed and attached to the parcel. Any product returned must be in good condition, within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage.You must return the products within 14 days of telling us you wish to end the Contract.
When we will pay the costs of return. We will pay the costs of return:
if the products are faulty or misdescribed; or
if you are ending the Contract due to an error in pricing or description or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs (if applicable), by the method you used for payment. However, we may make deductions from the price, as described below. Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).
When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if you have failed to take reasonable care of the products. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
When your refund will be made. If you are a consumer exercising your right to change your mind, your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product, see section above titled Returning products after ending the Contract.